Tanzania Internet eXchange -- TIX -- organisational requirements

Any party peering on TIX or intending to do so is expected to adhere to the following requirements (see also Technical Requirements):

1. Participants have a duty of confidentiality to the other TIX Participants in TIX affairs.
2. All peers must accept to peer with the Route Reflector and thus with everyone else.
3. Peers must provide 24x7 contact details for use by TIX staff.
4. In matters of TIX, the primary means of communication will be via email.
5. Peers must not refer customers or customers' agents to TIX staff. All queries must be directed through the peer's support staff.
6. Peers must not carry out any illegal activities through TIX. They are to obey the laws of the country.
7. Participants will pay annual fees in advance. Failure to do so will result in immediate disconnection. Fees are detailed in Annex C below.
8. It is Participants responsibility to ensure that all contact information held by TIX in connection with their participation is correct and up to date.
9. All applications to join the TIX must follow the correct joining procedure as follows:
   Applications will be accepted, provided this MoU including the Technical and Organisational Requirements as well as the Fees are accepted and the MoU is signed and necessary details given. Applications must be accompanied by the setup fee and the full port connection fee for the current calender year.
10. Any complaints must be referred in writing to the TIX Management Committee of TISPA. The working group will discuss them at the next meeting. The decision can be revised by the Board of TISPA, in which case that will be final.
11. The TIX will not provide rebates of any sort for down time. TISPA and TIX do not warrant or assume any liability or responsibility for services provided or not provided.
12. Participants of the TIX must give 3 months notice in writing to TISPA if they intend to stop using the IXP. There will be no refund on charges under any circumstances.

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